All of our manufacturing is done off-site. Some armor is manufactured to order and some are in stock ready to ship and payments are processed at the time of checkout.
As a result, we may have production lead times posted on applicable products, such as body armor. Production lead times are updated with our best estimate based on our production schedule and order volume. In some cases manufacturing may take a little longer than expected - in this case, we'll be sure to provide updates along the way and notate accordingly. Due to the level of demand and production lead time, some armor is manufactured to order and payment will process at the time of checkout.
Know that we make every effort to ship as quickly as possible. We will, however, never sacrifice the quality of our product and the integrity of our business by rushing sub-par products out the door. Good things take time to do right, and there are no exceptions to our product.
If the product is in stock and has no production lead time posted then we typically ship with 1-7 business days. This may vary with holidays, sales, and changing the political climate.
*Some items in an order depending on the supplier of the product will be shipped together. This means if you have 4 items in your order, and one of those items has a 3 week lead time, all 4 items will ship together once the 3 week lead time has been met.
Your Order Status:
If you would like to inquire about the status of your order don't hesitate to get in touch. Email Support@armorempire.com or give us a call at 1(800) 850-2345. Please include your order number or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.
Most orders will ship FedEx, USPS, or UPS with tracking information, which will also be provided via e-mail as soon as your order leaves the warehouse. Some lightweight items may ship using different FedEx services, and will also include tracking information. Once shipped, transit times vary between 2-5 business days depending on location. We do not ship to APOs due to BIS and ITAR regulations and the nature of our products. We ship to PO boxes in the United States, but it is the customer’s responsibility to check to make sure theirs can accept large boxes as large as 32”x20”.
At Armor Empire, 100% customer satisfaction is always our goal. We understand that issues with orders may arise from time to time that needs to be addressed.
If you are not satisfied with your purchase, you may return it within 30 days of receipt of shipment. There are no refunds or exchanges on build-to-order or custom-made products. All ballistic plates, shields, and helmets are not available for return unless there is a product defect or the product was damaged on the way to the customer. A claim will need to be filed with the shipping carrier first before a refund is issued. Returns will only be accepted if the item is unused, in its original condition, and in its original packaging. A full refund will be applied to your credit card if your return meets these conditions. Please allow 5-10 business days from the time the item is received to process a refund. You are responsible for the shipping cost to return the item unless it was our error.
Armor Empire may process a return and restocking fee of 20% in addition to shipping charges for return items at customer fault for sizing or other errors made during ordering.
Before returning your item(s), please go online, email, or call Armor Empire to obtain approval for the return along with an authorized RMA# for processing and to include on your return label.
ALL RETURNS SHOULD BE DELIVERED TO:
ARMOR EMPIRE LLC
ATTN: RETURNS DEPARTMENT
890 PORTLAND ROAD STE 8
SACO, ME 04072 USA
FOR YOUR PROTECTION, PLEASE USE FEDEX OR UPS FOR RETURN SHIPMENT.
Armor Empire takes credit card and personal data security very seriously. All personal information provided to Armor Empire will remain private. We will not sell, lease or otherwise use information provided for any other purpose beyond the fulfillment of the order placed. The information we ask for when you order online is your name, address, phone number, credit card number and email address, and it’s used only to complete the order, to confirm the order and to confirm shipment of the order. You may opt to save your information and create an account with Armor Empire. This information is then stored only for the purposes of faster checkout and application of discounts. Armor Empire will give you access to the personal information you provided, by allowing you to view, update or correct your information. You will create a username and password to verify your identity before being able to access your information. “Cookies” are used by Armor Empire only to allow you to use Armor Empires web site in the most efficient manner.
Sales of promotional, seasonal, discontinued, and clearance items, as well as e-gift cards, are all final and cannot be returned or exchanged.